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City Center
Playa del Carmen
1.2
mi
Airports
Aeropuerto de Playa del Carmen (PCM)
1.2
mi
Cancun (CUN)
36.4
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Wi-Fi in rooms
Free parking
Baggage storage
24-hour services
24-hour reception
General
Smoking allowed in designated areas
Free Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Baggage storage
Private beach
Elevator
ATM/Cash machine
Sundry/Convenience store
Gift/Newsstand
Hairdresser
Beauty salon
Multilingual staff
Sports & Fitness
Fitness center
Kayaking
Tubing
Tennis
Pool tables
Fitness studio
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Stores/Commercial services
Bell staff/Porter
Computer connection
Dining
Continental breakfast
Restaurant
Lobby bar
Poolside snack bar
Snack bar
Coffee/Tea in lobby
Espresso machine
Free breakfast
Buffet breakfast
Business
Business center
Children
Cribs
Babysitting/Child services
Children's pool
Kids club
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Beach towels
Sun loungers
Night club
Entertainment
Garden area
Barbeque grills
Television in lobby
Spa & wellness center
Sauna
Jacuzzi
Treatment room
Massage
Room features
Wi-Fi in rooms
In-room air conditioning
In-room safe
Mini-bar
Balcony
Bathroom
Hair dryer
Media
Cable/ Satellite television
Telephone
Show more
Location
Avenida Xaman Ha Manzana 9 Y 10 Lote 1,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Avenida Xaman Ha Manzana 9 Y 10 Lote 1,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
1.4
mi
Zona Arqueologica Playa del Carmen
3700 ft
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
3.1
mi
Parks
Xel-Ha Park
2300 ft
Carretera 109
Cenote Calavera
1.9
mi
Mall
Playacar Center Shopping Mall
2400 ft
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
1.2
mi
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
2800 ft
Calle Carretera Federal 109
Cenote Carwash
1.6
mi
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
1.6
mi
Av. Benito Juárez
Los Fundadores Park
1.1
mi
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
3900 ft
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
1.0
mi
Museums
Museo Frida Kahlo Playa Del Carmen
1.3
mi
Museums
3D Museum of Wonders
1.3
mi
5ta Avenida
Galeria de Arte 5ta Avenida
1.1
mi
Avenue With 14 Street 5a Downtown
Corazon de Mexico
1.2
mi
5th Avenue 4th and 6th Streets
Sun Jaguar
1.2
mi
Playacar
Xaman Ha Ruins
3700 ft
Playacar
Ruinas Mayas
3600 ft
Night club
Coco Bongo
1.4
mi
Mall
Starbucks
3800 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
1.3
mi
Church
Nuestra Senora del Carmen Catholic Church
1.4
mi
Mall
Paseo del Carmen Shopping Mall
5000 ft
Mall
City Club
4100 ft
Amusement Park
Skydive Playa
4800 ft
Beach
Playacar Beach
1.6
mi
Nearby
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
1300 ft
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
1800 ft
Restaurants
Les Crepes de Paris
2.0
mi
Avenida Paseo Xaman-Ha 25 Playacar Center
Barra Artesanal
2700 ft
Paseo Xaman Ha 42
Buenerrimo
1.7
mi
Ave. Paseo Tulum Local 17
LABRIOCHE de Playa
1.3
mi
Paseo Xaman - Ha 12 Playacar
La Vaqueria
1.8
mi
Paseo Xaman-Ha
El Bistro
1.3
mi
Paseo Xaman-Ha Plaza Pakal
Reviews and Ratings
Feedback from previous guests about their experience
88%
liked the resort and would come back again
Spacious rooms
Exceptional service
Early morning noise
Minor room issues
8.8/10
Great
Rooms
8.4
Location
8.4
Service
9.0
Dining
7.8
Guest reviews
8.8/10
based on 5 reviews
Edgar
United Kingdom,
January
2025
9.0/10
We had an amazing time at this resort! The rooms were spacious and clean, with beautiful views from the balcony. The beach was fantastic, and the food options were plentiful. The staff were incredibly helpful and made our experience even better. However, the noise from the cleaning staff early in the morning was disruptive, and we had a few minor issues with our room that could use some attention.
Rooms
8.0
The rooms were spacious and clean with beautiful views. However, we did experience some minor issues with maintenance.
Service
10.0
The service was exceptional; the staff were always polite and happy, making our stay even more enjoyable.
Location
9.0
The location is ideal, right by the beach and close enough to walk into town for shopping and dining.
Dining
9.0
Dining was great with a wide variety of options available. We enjoyed all the restaurants, especially the buffet.
Facilities
9.0
The facilities were well-maintained, including the pool area and beach access, which was a great plus.
Spacious rooms
Early morning noise
Agnes
United Kingdom,
January
2025
8.4/10
We had a wonderful stay at this hotel, which truly feels like paradise. The rooms were spacious and kept impeccably clean, with everything we needed for a comfortable stay. The dining experience was excellent, with a variety of food options that never got boring. However, we did face some issues with the pool area, particularly with sunbed reservations not being enforced. Additionally, the gym facilities left a lot to be desired. Overall, despite a few minor issues, we would definitely recommend this hotel.
Rooms
9.0
The rooms were spacious and clean, with a lovely view of the pools and sea.
Service
9.0
The staff were attentive and welcoming, making our stay enjoyable.
Location
8.0
The hotel is conveniently located about a 20-minute walk from Playa del Carmen, which is very accessible.
Dining
9.0
Dining was fantastic, with a wide variety of excellent food options available.
Facilities
7.0
The pool area was beautiful, but cleanliness could be improved.
Rosie
United Kingdom,
November
2024
8.0/10
My stay at the RIU Palace Riviera Maya was a blend of fantastic and frustrating. The beautiful beach and well-maintained facilities were a huge plus, while the crowded atmosphere and some service issues dampened the experience. The food options were incredible, but managing the dining during peak times was a challenge. Overall, there’s something magical about this resort, though some improvements would make it even better.
Rooms
9.0
The rooms were spacious, clean, and well-stocked daily. I loved the view from our balcony!
Service
7.0
Service was generally amazing, with many staff members going out of their way to assist, but during our stay, they seemed overwhelmed.
Location
8.0
The location was great, right on the beach, perfect for long walks, but the amount of people made it hard to relax.
Dining
7.0
Dining was a mixed bag; the food was delicious and varied, but the buffet lines were frustrating due to crowds.
Facilities
9.0
Facilities were well-kept and enjoyable, especially the pool area which was a highlight of our stay.
Logan
United Kingdom,
October
2024
7.8/10
I had a fantastic stay at this hotel with some really memorable aspects. The staff were all exceptionally friendly and helpful, which created a warm atmosphere. However, the initial room we booked was disappointing in terms of decor and cleanliness, but the upgraded room was worth it. The food options were varied, but I found some of the a la carte dining experiences lacking. The location was convenient, especially for shopping and leisure activities nearby, but my overall experience was clouded by an unfortunate incident during my stay.
Rooms
8.0
Initially, I was unhappy with the standard room, as it needed some maintenance. Thankfully, the upgraded room was spacious and featured a lovely view of the sea, perfectly clean and equipped with a great layout.
Service
9.0
The service provided by the staff was friendly, and they were always willing to help, making my stay much more enjoyable.
Location
8.0
The hotel is situated in a lively area with shops across the road, making it easy to explore. I felt safe walking around during my morning runs.
Dining
6.0
The variety of food was impressive, yet the quality of some dishes could be improved, especially at the theme restaurants.
Facilities
8.0
The hotel facilities, including the pool area, were well-maintained and enjoyable, contributing positively to my experience.
Friendly staff
Initial room issues
Parker
United Kingdom,
October
2024
8.8/10
I had a fantastic stay at this resort, with amazing renovations done throughout the property. The pools are wonderful, allowing for both relaxation and fun. The variety of food at the restaurants was really impressive, catering to different tastes, especially for picky eaters. However, the room's layout was a bit awkward for families, and I found the new decor in some areas not to my liking. Overall, it was a great experience, and I'd love to return.
Rooms
8.0
The rooms were clean, spacious, and offered nice views, though the layout was a bit odd for families.
Service
10.0
The service was outstanding with staff that remembered us and always engaged with a smile; special recognition to Roman.
Location
9.0
The resort is directly on a beautiful, seaweed-free beach with lots of water sports available.
Dining
8.0
Dining options were plentiful and of high quality, catering to various tastes but could include more kid-friendly options.
Facilities
9.0
The amenities, including expanded pool areas and new bars, greatly improved the experience.